Having extensive knowledge on hotel operations, we know what our guests are looking for. We understand the importance of being detail oriented and our reporting reflects that.
iProficient Solutions professionals observe each and every movement of your associates, while interacting with your guests including eyecontact, smile, body language, efficiency, speed, friendliness that adhearance to your Brand Standards and SOP's.
Our mystery shoppers are very flexible.
Having nearly a decade of experience in hotel operations, iProficient Solutions knows What to look for, while staying in your hotel we evaluating each and every aspect of the hotel. Starting from making a reservation, bellmen greeting, check-in process, hotel maintenance, hotel cleanliness, hotel amenities, F&B Oulets, comfort of bed and check out process. Our custom-designed reports provide invaluable information for use by your management team to improve employee training, troubleshooting problem areas and to reward the real star performers throughout your organization. Reports are statistically scored to allow for bench marking and data gathering.
Detailed report will be confidentially emailed to the property GM with in 48Hrs.
Features:
Benefits:
Improve guest experience = Repeat guest
Improve guest satisfaction index
Increase hotel revenue
Tracks front of the house associates in brand standards compliance
Strengthen effecient use of employee work time
Reduction in hotel staff turnover
Increased service levels
Helps to develop consistency throughout the hotel
Above all iProficient Solutions is great against hotel brand standards & SOP's.